Delta Disaster Services

About Delta Disaster Services®

Company Background: Delta Disaster Services® was established to provide an unsurpassed full-service restoration experience for property owners who have sustained any type of water, fire, mold, ice, or other damage to their homes and properties. Michael Mastous, the President and founder of Delta Disaster Services®, has taken over twenty years of experience in critical catastrophe response and service positions and formed them into a single unified procedure of operations in which disaster response, restoration, and premium customer service are completely integral to eachother. The result has been astonishing, bringing a never-before-seen level of customer satisfaction, particularly in the already difficult area of disaster recovery, to the Front Range marketplace.

Business Approach: “Yesterdays hits . . . Don't win today's ballgames." We operate under a simple and enduring philosophy: That we begin each day anew and unproven, and so we must strive every morning to surpass our victories of the previous day, never resting upon our laurels, never forgetting to seek perfection in our work. Each of our customers is having their first and last experience with us, as significant property damage is fortunately a once-in-a-lifetime occurrence for most; ultimately, then, we know that we have only one chance to make this experience as pleasant and worry-free as is possible under the circumstances, one chance to make an impression, one chance to make someone's life a little easier.

Delta Disaster Services® is a highly reputable, licensed, insured, and endorsed service company, providing high-quality mitigation, remediation and restoration of water, fire, mold, and all other forms of property and contents damage. In addition to years of experience, our highly qualified Technicians are certified in advanced water damage mitigation techniques, dehumidification systems, mold remediation and corrosion control; above and beyond that, each Technician must undergo and successfully complete an intensive twelve-week in-house training regimen as a condition of his or her employment. Our Technicians, Supervisors, and other personnel are always pursuing continuing education in widely varying subject matters in a ceaseless effort to provide the best possible service and problem-solving capacity to our customers.

Our personnel are hand-picked, carefully chosen, and undergo what may be the most rigorous background screening process in the Colorado disaster recovery market. Our average applicant-to-hire ratio is 35 applicants per Technician hired, largely due to our extremely strict guidelines and requirements. Even before being granted an initial pre-employment interview, applicants must clear an exhaustive background investigation that includes driving, criminal, and credit report (if applicable) screening, random pre- and post-employment drug testing, and a complete check of all personal and professional references. All personnel must abide by a strict and unforgiving personal grooming code that includes full company uniform at all times, zero facial hair unless expressly approved by the President, zero visible tattoos or piercings, and trimmed, well-kept hair. Our company fleet is washed, detailed, and fully logoed, and our equipment is state of the art and immaculately maintained.

We all share in the bottom line of the company. Bonuses are given for outstanding performance, results, and customer service; likewise, deductions are taken for average performance, results, or customer service. We have found that this approach promotes a very personal association, in each of our employees, with the methods, quality, and success of the company as a whole. This has created a greater sense of camaraderie and teamwork throughout our operations, and has resulted in an increased level of accuracy, efficiency, and synchronous performance in the field, in the office, and at your home.

In accordance with our mission to be accurate, fair, and fully insurance-friendly, we utilize the Xactimate® Cost Estimating System to compose and price our mitigation and re-construction estimates. This is the same cost-estimation software which is used by the vast majority of insurance companies and adjusters, which makes the process of submittal, review, negotiation, and approval of our estimates unusually smooth and expedient. All of our Supervisors as well as our other key personnel have received advanced training in the proper use of this complex estimation system to ensure our accuracy and ability to fairly represent our customer.

Our customer service is uniquely integral to our construction management during the repair process. Our Construction Supervisors manage and oversee the necessary re-construction from our very first contact with the customer, through the estimation and settlement process with the insurance company, and all the way through the actual repairs themselves, from the first project walkthrough immediately following approval to the final walkthrough at the very end. This approach allows the development of a much more personal and trusting relationship with each customer than the typical three-person salesman/estimator/production manager format that many companies use. The end result of this trust and comfortability, in combination with our highly skilled Technicians and workmen, is a long list of extremely pleased customers who have had their homes and property restored to pre-loss conditions or better, like it never even happened...

We are committed to an honest evaluation of our performance on each and every project. To this end, we make a point to obtain a completed project performance and satisfaction survey from each and every one of our customers. Not as a marketing tool, but rather as yet another way for us to ensure that our performance is on par with our expectations, and to aid us in our effort to achieve perfection on every job. Our Management team reviews each form in a weekly meeting; if any remedial action is required, it is taken immediately, and all other customer comments, suggestions, and possibilities for improvement are carefully reviewed for implementation. Our insurance referral sources receive copies, as do key sub-contractors, and our in-house bonus program is tied directly into these surveys.

Delta Disaster Services® also employs a full-time in-house Project Coordinator to oversee all project schedules, material ordering and shipments, employee and sub-contractor relations, requirements, and performance in relation to each individual project, as well as note, track, and resolve any punchlist items or customer concerns that may arise during the course of repairs and might be forgotten or overlooked during the course of the project. The Project Coordinator then assembles the information from each project, condenses it as necessary, and updates each in-process customer with the status of the project, employee and sub-contractor scheduling, projected milestone dates, material selections, and/or any problems, issues, or questions that may arise, all on a daily basis. Our Project Coordinator furthermore provides our customers with one single point of contact throughout the entire construction process; each customer knows that no matter what time it is or what the question may be, they only need to call one person for resolution. This convenience and level of customer service promotes a much higher state of relaxation within our customers in what is obviously an incredibly stressful situation, and we are happy to provide relief to that stress in whatever way possible.

All key field and management personnel are equipped with state-of-the-art handheld computers that provide virtually instantaneous scheduling and E-mail capabilities as well as instant access to over 500 of our key contacts, 24 hours a day, 7 days a week, no matter where we are. We are never out of contact to address your needs. Ever!

Delta Disaster Services'® mission, motto, and business philosophy is and will always be to create:

Peace of Mind... During Uncertain Times

KEY PERSONNEL BIOGRAPHIES

Michael Mastous

President

Michael has been in the service industry through the entirety of his professional life. He entered the workplace as a full-line insurance agent after attending college in Japan in the early 80's, then entered the emerging franchise industry upon being hired by Chem-Dry, an up-and-coming cleaning franchisor. What began as a basic sales position evolved into something entirely different, with Michael at last holding the National and International Franchise Director position, from which vantage point he led the company to its plateau with 3,500 locations in the United States and expansion into 25 foreign markets.

In 1992, Michael formed a partnership to open what very quickly became a multi-location, full-service disaster restoration firm in Southern California, building the firm from 2 employees to 50. Throughout this period of growth, Michael conducted operations in multiple disaster situations throughout California including the Malibu fires and the Northridge earthquake, which gave him extensive and invaluable experience in all facets of this emerging industry.

After selling his interest in this firm, Michael was recruited to set up and manage a start-up national franchise that specialized in insurance-referred structural and cosmetic repair assignments. Over the next five years, Michael assisted the set-up and management of offices throughout the United States while at the same time creating and implementing all national-scale marketing for the firm as well.

Michael then moved to the opposite side of the insurance claims process when he went to work for the next five years as a property claims consultant. He started out working as a large loss adjuster before trying his hand in such areas as new adjuster training, settlement of post-deposition pre-trial mold lawsuits, large-loss contractor disputes, large commercial assessments, and numerous white-waiver settlements; he further served as an expert witness to address actual property damages sustained. Michael was a first responder on most major disasters within that time period, including the Los Alamos fires, the Oklahoma tornados, the California fires, Hurricanes Charlie and Katrina, and hundreds of less-publicized occurrences.

Taking the wealth of experience and knowledge that he had gathered from his 20 years in the industry, Michael decided that it was time to bring that complex amalgam of experience together to form one cohesive operation that utilized the best aspects of all he knew. Thus was the inspiration for what is now Delta Disaster Services®, an emerging market leader on the Front Range.

Michael was born and raised in Wisconsin, and currently resides outside of Boulder with his wife Sarah. When not working, he enjoys all outdoor activities.

Dixie Feld

Office Manager

As Office Manager of Delta Disaster Services®, Dixie brings thirty years of experience in administrative and business management to the company, with a background in construction, insurance, and a degree in Business Management.

Dixie worked for a national electrical contractor for over 15 years, beginning work with them in Oklahoma but then transferring to Arizona and ultimately to Colorado. She began her career as the Office Manager of a construction field office and left the company in 1995 as the Risk Manager overseeing safety, loss control and insurance placement for several states.

With her position as Risk Manager necessarily came claims and insurance knowledge, which she put to use as the Claims Manager for a national insurance company. Dixie's claims experience includes nearly all types of insurance losses and too many insurance carriers to list.

Dixie also has ten years experience as the owner of a small business. Her spare time is spent reading, gardening, and playing with her two cats. She and her husband, John, have one son and two grandsons, who they visit just as often as they possibly can.

Shawn Osborne

Emergency Services Supervisor

Shawn was born in Denver, Colorado in 1972, where he lived until his family moved to Southern California in 1986. Shawn started working at the age of 16 in the customer service industry at the retail chain store Pacific Sun Wear. By the age of 18, he was promoted to manager.

After acquiring an interest in the public service sector, Shawn traveled to Northern California where he attended college and attended the fire academy. After graduating in the top 1% if his class, Shawn went on to become a firefighter battling many of the Western United States' wildfires for the next six years. In 1997 Shawn accepted a job at Boeing North America in Southern California as a firefighter. There he worked firefighting support during many of the space shuttle landings at Edwards Air Force Base.

In 2000, Shawn was offered an opportunity to work for Boeing's transportation department as a Teamster, where his government 'Secret' security clearance opened up new avenues for his career. In 2005, Shawn moved back to Colorado and worked for a local surveying company until he was hired to manage the emergency response and services division of Delta Disaster Services.

In Shawn's spare time he enjoys golf, water skiing, snow boarding, and especially spending every moment with his wife Tina, two sons Dean and Daniel, and daughter Autumn.

Larry O'Dea

Construction Supervisor

Larry began his working life in the retail sector and worked as a retail manager for fourteen years; he has also acquired extensive experience in small business ownership; he has owned several, including a convenience market and an office machine outlet.

Larry has been working in the construction industry for the past five years, and his experience includes purchasing, Sales Coordinator for a structural panel manufacturer and two years as a Project Manager for a local home builder.

Larry's past experience comes to bear in his current position at Delta Disaster Services® where he manages the reconstruction of water- and fire-damaged properties. His work includes site inspections, writing estimates, interacting with adjusters and property owners, selecting employees and sub-contractors and conducting final inspections of restored properties.

Larry spent most of his adult life in Tennessee, where he attended Middle Tennessee State University and the University of Tennessee. He and his wife Donna enjoy golf and the beautiful Colorado weather.

Justin F. Cook

Project Coordinator

Justin was born in 1980 in Corpus Christi, Texas, and spent the first 14 years of his life traveling throughout the Colorado/New Mexico/Arizona area. Justin began working at the age of 15 as the Lighting Director for an internationally-acclaimed, world-touring entertainment company, and by the age of 18 had established his own custom sound and lighting business.

Justin's construction experience began at the age of 18, when he was invited to work in the industry with his father. Over the next 3 years, Justin worked side by side with his father constructing high-end custom homes, from the clearing of raw property parcels and the initial site layout to the final details of installing custom-made window trim and cabinet hardware. His crowning achievement was completion of a 3.4 million-dollar tri-level 9,700sf (finished) custom home constructed entirely by Justin, his father, and one laborer/helper over the course of just under two years.

In 2001, Justin accepted employment in the road construction industry, where he worked for over two years as the Office Manager for a prominent traffic control company. He soon found himself in charge of scheduling up to 250 employees across up to 25 projects scattered around Colorado and New Mexico.

Justin then explored a wide range of careers including General Manager for a prominent architect; Asset and Contract Manager for a small general construction and remodeling firm; Expert Sound and Lighting Consultant for several theatre companies across Colorado; Sales and Contract Manager for a noted painting contractor, and Lighting Designer on several multi-million dollar commercial and residential construction projects.

In Justin's spare time he enjoys composing music, building custom computers, and spending quality time with his lovely wife Erin and newborn daughter Kira.

Patricia Byrne

Director of Marketing

Patricia brings years of experience in sales and marketing to Delta Disaster Services. Her sales career began with C-TEC Cable Systems in Princeton, New Jersey as an advertising sales account executive.

Patricia relocated to Denver in 1994 to accept an opportunity with TCI Cable Systems in advertising sales. Being an entrepreneur, Patricia then purchased a PostNet franchise that she successfully grew and managed over six years.

Having worked in both large and small companies, Patricia now brings her expertise and business acumen to Delta Disaster Services® as the company experiences phenomenal growth. She has a BA in Spanish from the University of New Hampshire and has traveled through parts of Europe, Mexico and the Caribbean. She enjoys the arts, outdoor activities and spending time with friends.