About Delta Disaster Services - Overview

Company Background: Delta Disaster Services® was established to provide an unsurpassed full-service restoration experience for property owners who have sustained any type of water damage, fire damage, mold, ice, or other damage to their homes and properties. Michael Mastous, the President and founder of Delta Disaster Services®, has taken over twenty years of experience in critical catastrophe response and service positions and formed them into a single unified procedure of operations in which disaster response, restoration, and premium customer service are completely integral to each other. The result has been astonishing, bringing a never-before-seen level of customer satisfaction, particularly in the already difficult area of disaster recovery, to the Front Range marketplace.  (The Delta Team does work nationally, by referral only)

Business Approach: "Yesterdays hits . . . Don't win today's ball games." We operate under a simple and enduring philosophy: That we begin each day anew and unproven, and so we must strive every morning to surpass our victories of the previous day, never resting upon our laurels, never forgetting to seek perfection in our work. Each of our customers is having their first and last experience with us, as significant property damage is fortunately a once-in-a-lifetime occurrence for most; ultimately, then, we know that we have only one chance to make this experience as pleasant and worry-free as is possible under the circumstances, one chance to make an impression, one chance to make someone's life a little easier.

Delta Disaster Services® is a highly reputable, licensed, insured, and endorsed service company, providing high-quality mitigation, remediation and restoration of water, fire, mold, and all other forms of property and contents damage.  In addition to years of experience, our highly qualified Technicians are certified in advanced water damage mitigation techniques, dehumidification systems, mold remediation and corrosion control; above and beyond that, each Technician must undergo and successfully complete an intensive twelve-week in-house training regimen as a condition of his or her employment. Our Technicians, Supervisors, and other personnel are always pursuing continuing education in widely varying subject matters in a ceaseless effort to provide the best possible service and problem-solving capacity to our customers.

Our personnel are hand-picked, carefully chosen, and undergo what may be the most rigorous background screening process in the Colorado disaster recovery market.  Our average applicant-to-hire ratio is 35 applicants per Technician hired, largely due to our extremely strict guidelines and requirements. Even before being granted an initial pre-employment interview, applicants must clear an exhaustive background investigation that includes driving, criminal, and credit report (if applicable) screening, random pre- and post-employment drug testing, and a complete check of all personal and professional references. All personnel must abide by a strict and unforgiving personal grooming code that includes full company uniform at all times, zero facial hair, zero visible tattoos or piercings, and trimmed, well-kept hair. Our company fleet is washed, detailed, and fully logoed, and our equipment is state of the art and immaculately maintained.

We all share in the bottom line of the company. Bonuses are given for outstanding performance, results, and customer service; likewise, deductions are taken for average performance, results, or customer service. We have found that this approach promotes a very personal association, in each of our employees, with the methods, quality, and success of the company as a whole. This has created a greater sense of camaraderie and teamwork throughout our operations, and has resulted in an increased level of accuracy, efficiency, and synchronous performance in the field, in the office, and at your home.

In accordance with our mission to be accurate, fair, and fully insurance-friendly, we utilize the Xactimate® Cost Estimating System to compose and price our mitigation and re-construction estimates. This is the same cost-estimation software which is used by the vast majority of insurance companies and adjusters, which makes the process of submittal, review, negotiation, and approval of our estimates unusually smooth and expedient. All of our Supervisors as well as our other key personnel have received advanced training in the proper use of this complex estimation system to ensure our accuracy and ability to fairly represent our customer.

Our customer service is uniquely integral to our construction management during the repair process. Our Construction Supervisors manage and oversee the necessary re-construction from our very first contact with the customer, through the estimation and settlement process with the insurance company, and all the way through the actual repairs themselves, from the first project walk through immediately following approval to the final walk through at the very end. This approach allows the development of a much more personal and trusting relationship with each customer than the typical two person salesman/estimator and production manager format that many companies use. The end result of this trust and comfortability, in combination with our highly skilled Technicians and workmen, is a long list of extremely pleased customers who have had their homes and property restored to pre-loss conditions or better, like it never even happened...

To this end, we make a point to obtain a completed project performance and satisfaction survey from each and every one of our customers. Not as a marketing tool, but rather as yet another way for us to ensure that our performance is on par with our expectations, and to aid us in our effort to achieve perfection on every job. Our Management team reviews each form in a weekly meeting; if any remedial action is required, it is taken immediately, and all other customer comments, suggestions, and possibilities for improvement are carefully reviewed for implementation. Our insurance referral sources receive copies, as do key sub-contractors, and our in-house bonus program is tied directly into these surveys.

We are committed to an honest evaluation of our performance on each and every project.

Delta Disaster Services® also employs a full-time in-house Project Coordinator to oversee all project schedules, material ordering and shipments, employee and sub-contractor relations, requirements, and performance in relation to each individual project, as well as note, track, and resolve any punchlist items or customer concerns that may arise during the course of repairs and might be forgotten or overlooked during the course of the project. The Project Coordinator then assembles the information from each project, condenses it as necessary, and updates each in-process customer with the status of the project, employee and sub-contractor scheduling, projected milestone dates, material selections, and/or any problems, issues, or questions that may arise, all on a daily basis. Our Project Coordinator furthermore provides our customers with one single point of contact throughout the entire construction process; each customer knows that no matter what time it is or what the question may be, they only need to call one person for resolution. This convenience and level of customer service promotes a much higher state of relaxation within our customers in what is obviously an incredibly stressful situation, and we are happy to provide relief to that stress in whatever way possible.

All key field and management personnel are equipped with state-of-the-art handheld computers that provide virtually instantaneous scheduling and E-mail capabilities as well as instant access to over 500 of our key contacts, 24 hours a day, 7 days a week, no matter where we are. We are never out of contact to address your needs. Ever!

Delta Disaster Services'® mission, motto, and business philosophy is and will always be to create: