Customer Service

Our customer service is uniquely integral to our construction management during the repair process. Our Construction Supervisors manage and oversee the necessary re-construction from our very first contact with the customer, through the estimation and settlement process with the insurance company, and all the way through the actual repairs, from the first project walk through immediately following approval to the final walk through at the very end.

This approach allows the development of a much more personal and trusting relationship with each customer than the typical two person salesman/estimator and production manager format that many companies use. The end result of this trust and respect, in combination with our highly skilled Technicians and workmen, is a long list of extremely pleased customers who have had their homes and property restored to pre-loss conditions or better, like it never even happened...

To this end, we make a point to obtain a completed project performance and satisfaction survey from each and every one of our customers. Not as a marketing tool, but rather as yet another way for us to ensure that our performance is on par with our expectations, and to aid us in our effort to achieve perfection on every job.

Our Management team reviews each form in a weekly meeting; if any remedial action is required, it is taken immediately, and all other customer comments, suggestions, and possibilities for improvement are carefully reviewed for implementation. Our insurance referral sources receive copies, as do key sub-contractors, and our in-house bonus program is tied directly into these surveys.

We are committed to providing an exceptional performance on every project.

• Water and Flood Damage Repair
• Fire Restoration, Smoke & Soot Clean-up
• Mold Detection & Remediation
• Asbestos Testing & Abatement
• Environmental Disasters